EMAIL FAQ

Why won't my email software work?
A possible cause of this is that its settings are incorrect. Check the Preferences or Options settings for your software and make certain they match the following settings:
User Name: your full email address is also your username eg fred@icisp.net.au
Password: the same password used to dial up to the net
POP Server: (incoming mail) mail.icisp.net.au
SMTP Server: (outgoing mail) mail.icisp.net.au

What is my email address?
Your email address takes the form of username@icisp.net.au .

How can I change my username?
Your username is a unique identity. No two people can have the same username (unless they are sharing one account). The only way that you can change your username is to create a new account, using your preferred username.

If you have no further use for your old email address after you have created your new account, you should cancel your original account, otherwise you will be charged monthly charges for both accounts.

How do I know if my message was received?
The only sure way to determine whether your email was successfully received is to call the recipient on the telephone and ask! Some email software allows you to include an option which prompts the recipient when they open your message. The onus is then on the recipient to let you know whether they have received your email message.

In most cases if your email message is unable to be delivered (if, for example you specified an invalid email address), your message should be returned to you along with an error message to the effect that it could not be delivered.

Can I have two email addresses?
Yes, your account has a multiple email addresses feature, which allows members to operate several email addresses from the one account (so that each member of your family can have their own email address, for example). To setup additional email addresses simply login to the members area and click the 'Setup Extra Emails' link.

Why is email so slow?
There are a couple of reasons why your email might be taking longer to download than normal:

Large attachments – If someone has sent you a large attachment, it may take some while to download. The larger the size of the file sent to you as an attachment, the longer it will take to download.

Connection speed – There might be some problem with your modem. If your modem connects at a lower than usual speed, this will reduce the speed at which email is downloaded. Refer to the Modem Troubleshooting guide for further assistance.

Dial-Up Networking – Your Dial-Up Network settings may have become corrupted or have been changed.

Why can't I send email to a friend?
The most likely causes of problems when sending email are:

Typographical error in the email address – If you make an error when typing your friend’s email address, your message won’t be delivered - in which case it will be returned to you – or worse, it may be delivered to the wrong person.

Closed account – Email addresses can be quite transient. People change Internet Service Providers, move jobs or just move. As such, the address that worked last week might not work this week.

Temporary Mail Server problems – On rare occasions you may encounter problems with a Mail Server that is unable to deliver an email message correctly addressed to a valid email address. Such problems are generally very temporary (lasting only minutes or hours). You will generally be sent a message containing a warning that your message could not be delivered, but that further attempts will be made to deliver the message. You DO NOT have to resend the message.

The recipient’s mailbox is full - Some Internet Service Providers place strict limits on the number of messages that a user may have in his or her mailbox at any one time. If they exceed this limit, their Mail Server will reject new messages, until the user takes steps to reduce the number of messages stored in his/her mailbox. In this case you will receive an error message to the effect that your message could not be delivered because the user’s mailbox was full.

What is my mail storage limit?
Your mail storage limit is 5 Mb. Should you reach or exceed this limit you run the risk of not receiving further mail, until such time as you delete unwanted mail items.