Support

Intertech Country defines "customer service" or "support" as providing you, the customer, with the tools and information to help yourself.

For this reason Intertech Country offers one of Australia's largest online support services. The support section includes a full range of troubleshooting information, configuration information and a large range of 'how-to' documents.

To access information on a particular support topic you can select from the dropdown list below. For example, if you are using Windows Vista, click the link be taken to the Windows Vista Help page.

Operating Systems	Other
Windows Vista	Web Browsers
Windows XP	Email Software
Windows ME	Troubleshooting
Windows 2000	Your Homepage (not available at this time)
Windows 98	Miscellaneous
Windows 95
Apple Mac

Setting up your Dialup Connection

Setting up your ADSL Connection
Click here for ADSL modem/router configuration guide. (filter setup)

IP Addess Info
Find out your public I.P Address by clicking here.
(your number should be something like 210.79.20.?
the ? is a number that will change over time.)
If asked we need you to tell us the complete number.

Bundled Services

Free Emails - free extra emails, each family member can have an address

Free Email Virus Protection - emails scanned by server, updated daily

Free Spam Filter - only delivers the emails you want to receive

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OPTUS ftp file download speed test
(this is the test our tech people require you to perform for us when required)
click here to go to the download site
select a file size, click on it, download it to your desktop, give it a few moments to settle down downloading then take note of what the transfer download rate is. This will be the information you will need to tell us.

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The speed test site below is a general test.

Click here to run dsl speed test
When you go to the site click on the pyramid (melbourne) and the test will begin.
Average speed for say a 512 dsl connection is between 0.42Mb/s to 0.44Mb/s
DO NOT CLICK ON "RUN A FREE SCAN FOR WINDOWS ERRORS" BUTTON

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The software below is only to be used when Intertech Country tells you to download and install it. This will allow us to remotely access your computer, instructions will be given to you over the phone on what to do with it.

1.53mb

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